We answer
your questions
Experience your best vacation
At Sanxenxo Deluxe, we aim to provide you with a unique experience so you can enjoy your vacation like never before
Here, you'll find answers to the most frequently asked questions about our apartments in Sanxenxo.
Why book on our website instead of Booking or Airbnb?
By booking directly on sanxenxodeluxe.com you get the best price guaranteed, as you don't pay any platform fees. You also deal directly with us, the owners, from the very first moment for any special request (cot, early check-in, local recommendations…).
What time is check-in?
Check-in is available from 16:00 on the day of your reservation. We offer early check-in based on availability (subject to an additional fee).
What time is check-out?
El horario de check-out es a las 11:00. Todos los huéspedes deberán dejar libre su apartamento, como máximo, a esa hora.
We offer late check-out based on availability (subject to an additional fee).
Is parking available on-site?
We have parking spaces available on our premises. These spaces are subject to reservation and have an additional cost of €10 per night.
Right next to our facilities, there is a free municipal parking lot.
How do you access the apartments?
Access to Sanxenxo Deluxe facilities is managed via electronic locks.
Once the reservation payment is confirmed, you will receive an email with all the check-in information, including the codes to access the apartment and parking (if reserved).
We also provide key cards for door access upon request.
Do the facilities have a pool?
Sí, hay una piscina compartida para los huéspedes.
Are pets allowed in the apartments?
Pets are not allowed in the apartments.
Is there Wi-Fi in the apartments?
Yes, each apartment has its own Wi-Fi connection to ensure guests enjoy high-speed Internet during their stay.
Can I do laundry on-site?
Yes, our facilities include a self-service washer and dryer, which operate with card and/or coin payments.
What appliances are included in the kitchens?
All apartments are equipped with a refrigerator, microwave, stovetop, and pod coffee machine. Apartments with 2 and 3 bedrooms also include a dishwasher, and only the 3-bedroom apartments feature an oven.
Can extra beds and/or cribs be requested?
We do not provide extra beds. However, each apartment includes a sofa bed that accommodates two people.
Cribs are available for guests who need them, at an additional cost of 10€ for the entire stay.
What payment methods are available?
The following payment methods are accepted:
- Bank transfer
- Credit or debit card
- Payment at the property
What is the cancellation policy?
To confirm your booking, 50% of the total cost of the stay is paid. If you cancel at least 30 days before your arrival date, we refund 100% of the amount paid. Cancellations made less than 30 days before arrival are non-refundable. The remaining 50% is paid 30 days before check-in.
You can read all the conditions in our Rules and policy.
Do the apartments have house rules?
Yes. We’ve established a set of guidelines to ensure an excellent stay for all guests at Sanxenxo Deluxe. You can review the rules and policies at this link.
How do I get to Sanxenxo Deluxe?
Nuestras instalaciones quedan frente a la playa de Baltar, a pocos pasos de Silgar. Siguiendo la Ctra. PO-F desde la estación de autobuses de Sanxenxo en dirección Portonovo, nos encontrarás en la primera rotonda.
Is smoking allowed?
Smoking is not allowed in the apartments.
Didn't find the answer you needed?
Get in touch with us, and we’ll be happy to help.