Normas y Política.
Nuestras normas y política tienen el objetivo de garantizar la calidad de la estancia de todos los huéspedes, marcando una serie de reglas que todo el mundo debe cumplir para el correcto funcionamiento de las instalaciones.
Reservations
Reservations for the apartments can be made through the following channels:
- Email: reservas@sanxenxodeluxe.com
- Phone: +34 616 266 547
- Via Booking
Para que la reserva sea confirmada, es necesario ingresar el 100% del importe total de la reserva en la cuenta bancaria del establecimiento (que se indicará durante el proceso de reserva). Dicho pago deberá realizarse en un plazo máximo de 48 horas para confirmar la reserva. Si el importe no se ingresa en ese plazo de tiempo, la reserva será cancelada.
Check-in and check-out
Check-in time is from 16:00h on the day of the reservation. Early check-in is available subject to availability and for an additional fee.
Check-out time is by 11:00h. Guests must vacate the apartment by this time. Late check-out is also available subject to availability and for an additional fee.
Cancellations
Nuestra Política de Cancelación varía dependiendo de la temporada y la duración de la estancia. Recomendamos que nos consulte para revisar los términos y condiciones específicos al hacer la reserva.
La formalización de la reserva quedará efectiva con el ingreso del 50% del importe del total de la estancia. Dicho importe será reembolsable por la totalidad del importe pagado, en caso de que se cancele la reserva con 30 días de antelación a la fecha de llegada.
Si dicha cancelación se realiza con menos de 30 días previos a la llegada al apartamento, el importe abonado NO será reembolsado.
El 50% restante del importe total de la estancia deberá ser abonado 30 días antes de la fecha de check-in.
Pricing
The price of each apartment is as quoted at the time of booking. This price includes the services specified in the Services section of our website.
Additional costs not included in the reservation price
- Parking spot: 10€/day. Advance booking is required.
- Baby crib: 10€ per crib (per stay).
- Self-service laundry: Washing machine: 3.50€ per load; Dryer: 3.00€ per load. Both machines have integrated payment systems (card and coins accepted).
The management reserves the right to request a 500€ security deposit at check-in. This amount will be refunded within 24 hours after the guests' departure, following an inspection of the apartment’s condition.
Access to the facilities
Upon arrival, guests’ reservation details will be verified, and a check-in form will be completed. Valid ID or passports for all occupants must be presented. This information will be submitted to state security authorities as per legal requirements.
The remaining 50% balance of the booking must also be paid before accessing the facilities.
The maximum occupancy for each apartment is listed on this website. The administration may deny entry to individuals not declared during check-in. Any unregistered persons must be approved by the management, and no unregistered individuals are allowed on the premises after 22:00h.
Behaviour
All guests must respect basic rules of coexistence. Activities that interfere with others' enjoyment of the facilities or lead to justified complaints from other guests (e.g., excessive noise, parties) may result in immediate eviction without refund or compensation.
Guests are responsible for maintaining the apartment's furniture and appliances and will be charged for any damages caused. The management is not responsible for guests’ belongings.
The apartment will be delivered clean and tidy. Guests are responsible for maintaining proper hygienic conditions during their stay.
Smoking and pets are not allowed.
Prohibited activities.
It is strictly prohibited for guests to:
- Allow unauthorized and undeclared individuals to stay overnight.
- Exceed the apartment's maximum occupancy.
- Host parties or engage in activities that disrupt the proper operation of the accommodation.
- Use unauthorized equipment that significantly increases utility consumption.
- Use the facilities for purposes other than those agreed upon.
- Bring external furniture or perform modifications or repairs.
- Introduce hazardous substances that could cause harm or inconvenience.
Eviction policy.
Failure to comply with these rules grants Sanxenxo Deluxe the right to terminate the contract and evict the offending parties. If necessary, the management may involve state security forces to enforce eviction.
These regulations are based on Decree 52/2011 of March 24, which establishes guidelines for the management of apartments and tourist housing in the Autonomous Community of Galicia. This decree allows tourist apartment establishments to implement internal regulations that guests must comply with during their stay, provided they do not involve discrimination based on birth, race, sex, religion, opinion, or other personal or social circumstances.
